Deliver great customer service with your own offshore team
We can help if...
All this is possible
Find excellent service representatives for your team.
Work with your team remotely no matter where you are.
Get a team of talented individuals that are happy to help your customers.
Make them part of your workforce and integrate into your business processes
We know how it is
Guidoo Services was founded by Nils Rebehn. He is in the industry since 2011 and has since consulted hundreds of companies on customer service and Zendesk.
More and more we have been asked by businesses if we can recommend people to hire for their customer service team. But we can't recommend anyone if we don’t know them so we were always hesitant.
So we took it in our own hands and started looking for people that you can hire. Now we work with great staffing experts to help you to hiring the team you need.
Hire remote customer support agents
Guidoo Solutions can help you to outsource your customer service (BPO). We offer offshore staffing specializing in Zendesk support. The right agent, team lead or administrator will be handpicked for you.
- Hire talented English speakers
- Work with the offshore staff like with your own team - they report directly to you
- Cover different time zones - finally around the clock is possible
- Connect to or work in your Zendesk
What happy customers are saying
IT Infrastructure Manager
Director of ERP Solutions Provider
Our cost structure
This includes staff compensation, benefits, government, health
Fees for sourcing talent, performance, retention, replacement, office space, hardware, payroll, legal, services, internal support
For example $ 2.000 per member per month
Learning Your Story
We first have a Founder to Founder chat. As founders of our own companies, we'd like to get to know you personally and what your vision is for your company.
What type of talent are you looking for and what are your budget constraints (if any)?
Hunting for talent
We match your needs to the right recruitment manager, who has the right connections to the talent within your industry.
We hire as if we would hire for our own company. The first hires matter a lot in your growing team. We will make sure we get that right the first time by involving ourselves in the recruitment process.
We take care of all human resources and administration and facilities, while your company manages the day to day activities of your new hire.
If you don't like who you hire, let us know and we will find a replacement. Bottom line: we don't want you to get wrinkles thinking about why you hired the wrong person.
We focus on communication skills development. We teach our people not to be shy and to ask the right questions.
As Founders, we personally coach and mentor talent on how to improve mindset to become better communicators.
We have a full-time performance coaches who help people improve their communication skills and trains them on the Growth Mindset.
Frequently Asked Questions (FAQ)
You can bring your own Zendesk and let the remote staff work in that existing instance of yours. Or you get an additional Zendesk for the remote team. The linking of both is optional.
You can use a variety of communication tools to manage your team:
Video conference, eg. Zoom, Skype
Messaging, eg. Whatsapp, Viber
For back office admin positions, it takes around 15-30 days from job posting to onboarding.
For tech positions and other niche roles, it may take around 30-45 days from job posting to onboarding.
You pay a monthly Staffing Fee per talent. This consists of the Staff Salary + Management Fee and could be as low as $ 2.000 (USD) per person per month.
More happy customers
"You are already doing a great job in placing candidates and providing feedback. I don't have any areas to improve."
"The all inclusive service is great."
Without any doubt, I can highly recommend you to work with them. We are very happy with their performance.
If you are...
- interested in lowering your support costs
- struggling with the current load of tickets,
- looking to grow your business and your support team,
- not able to find the right candidates for your customer service,
- looking for great English speakers that know how to use Zendesk,