With email you only have two status: read and unread. With tickets you can have more than 5 different ticket status. I will briefly explain what they are and when to use them. And you can download the free one-page cheat sheet with all available ticket status in Zendesk. The different ticket statuses in Zendesk
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How to prepare your customer service for the holiday season
Holidays tend to be busy times for customer support teams. Here is a checklist for the holiday season for customer service teams.
How your small company can deliver customer service like the big players (and how to use Zendesk for it)
How your small company can great customer service like the big players (and 3 tips how to use Zendesk for it).
How Zendesk works
An overview of what Zendesk is and how Zendesk works. What are tickets, what does omnichannel mean, and how can I learn more about it.
Working remotely during a pandemic
How to work from home in a structured way and the special circumstances of working from home during a pandemic and not be derailed.
Using Zendesk during a pandemic
We will cover how to use Zendesk during a pandemic: how to set up your system for working with a remote team, communicate and automate.
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