With email you only have two status: read and unread. With tickets you can have more than 5 different ticket status. I will briefly explain what they are and when to use them. And you can download the free one-page cheat sheet with all available ticket status in Zendesk. The different ticket statuses in Zendesk
Holidays tend to be busy times for customer support teams. Here is a checklist for the holiday season for customer service teams.
How your small company can great customer service like the big players (and 3 tips how to use Zendesk for it).
An overview of what Zendesk is and how Zendesk works. What are tickets, what does omnichannel mean, and how can I learn more about it.
How to work from home in a structured way and the special circumstances of working from home during a pandemic and not be derailed.
We will cover how to use Zendesk during a pandemic: how to set up your system for working with a remote team, communicate and automate.
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