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Coverage of “The Future of CX” conference held in London 7 June 2018 I wasn’t expecting to be labelled a “distraction” right off the bat at “The Future of CX” conference held in London 7 June, but that was genuinely the welcome afforded us by Mikkel Svane, CEO and co-founder of Zendesk. Mikkel resembles a bearded hipster who chucks a dinner jacket over T-shirt and jeans to any formal event,…

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