With email you only have two status: read and unread. With tickets you can ...

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Your holiday season checklist for customer service It has been a tumultuous year so ...

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Nowadays it’s easy to start a new business, especially if it’s online only. You ...

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What Zendesk is and how it works What is Zendesk Zendesk is a customer ...

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First of all, I’ve been working from home or remotely for almost three years ...

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A little guide on using Zendesk during a pandemic. We can split this into ...

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