Nils Rebehn

Out of office solutions for Zendesk

Out of office solutions for Zendesk

Everyone deserves some time off. Some time away from work. Maybe somewhere nice. A place that is sunny and warm. Somewhere, where you haven’t been before… Ok, let’s come back to reality. What we will cover Scenarios: planned and unplanned absence Solutions: built-in vs. add-on (app) What do we do if someone is out of office (ooo)? Things to consider are the existing tickets and the new tickets. We need…

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Why do customers complain – and how to handle it

Why do customers complain – and how to handle it

In most cases, if somebody gets annoyed, it is because they think they have fulfilled their side of a transaction – bought a service or product – and they harbor an expectation for what they should get in return. If a product is defective, instructions are poorly written, or they have a bad experience for some other reason, they will become annoyed. Consequently, lots of people will file complaints, frequently…

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