Zendesk done right

No matter if you are just starting or want to get more out of your Zendesk, our team can help you with our wide range of Zendesk services.

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what we offer

Professional Services

From getting your Zendesk up and running to improving your system and getting the reports you always wanted, we offer a wide variety of services to help you get the best out of Zendesk.

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Training for Zendesk

Learn how to use Zendesk as an agent or how to configure the platform as an administrator. Complete our online courses to receive a certificate or skill up your team to be ready for Zendesk.

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References

Companies our team worked with

Fujitsu

Skyscanner

Elemis

Groupon

Just Eat

Happy Socks

About US

Your Zendesk expert since 2011

We are a remote-first company, our team is spread across Europe and contains different nationalities. Everyone of us worked either for Zendesk in the past, or with Zendesk extensively. All of us are experienced with the platform itself and with various different use cases and industries.

Guidoo is loosely based on the word “Guide”. A guide is defined as a person who leads someone to unfamiliar locations. The term can also be applied to a person who leads others to reach goals such as knowledge or wisdom. That's why we think Guidoo is a suitable name for our mission.

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Success in numbers

Very happy customers

NPS

The average NPS score for consultancy is 51.

Very happy students

4.6

Stars

Average of 4.6 out of 5 stars for our training

Years of Zendesk Experience

275+

Projects completed

2,000+

People trained

testimonials

Voice of our customers

Experts that can help you with every topic

We didn’t have any big fears before hiring Guidoo; we needed to know where we stand with our Zendesk. We knew that a lot was working well, but we needed to fine-tune some settings.We loved the debriefing process with Guidoo: It was detailed, informative and interactive. They were able to grasp all our concerns and answered all questions that were unclear to us. Overall, they were thorough, informative and knowledgeable.They are experts who can help you with every topic you bring up and concentrate on your requirements.

Mehmet Sahan
Customer Service Specialist

Great company

Great company! They were able to adapt to our needs and enable best practice solutions for our team. I was quite worried that our workflows were too complicated and that it would be impossible to map out, but the team helped us to the best of their abilities to implement the solution successfully.

Bérangère Auster
Manager Customer Happiness

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Our commitment

We operate carbon neutral

Giving back.

We are happy to help our customers. But we also believe in giving back. That’s why we support communities and charities around the world. So we create "impacts" for every service or training you purchase with us.

We are a carbon neutral company.

At Guidoo we have been committed to sustainable environmental protection since the very beginning. Sustainability is more than just a buzzword for us.

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